Welcome to the official How to Make a Return Help Center for Aliapex.

If you received a damaged, defective, incorrect, or unwanted item, you may be eligible to return it according to the seller’s return policy, Buyer Protection eligibility, and applicable laws.

Before You Start a Return

Before requesting a return, please make sure:

• Your order is eligible for return
• The return window has not expired
• You have photos or evidence if the item is damaged or incorrect
• The product meets return requirements

Some items may not qualify for return due to hygiene, customization, or legal restrictions.

Step 1 – Sign In to Your Account

Log in to your Aliapex account.

Website

Go to:

My Account → My Orders

App

Go to:

Account → Orders

Step 2 – Find the Order

Locate the order you want to return.

Click:

View Details

Select the item you wish to return.

Step 3 – Select “Return / Refund”

Choose one of the available options:

Return Item

Choose this option if you want to send the product back.

Refund Only

Available in selected cases where returning the item may not be required.

Exchange / Replacement

If supported by the seller.

Step 4 – Select a Return Reason

Choose the reason that best matches your issue.

Examples:

• Damaged item
• Defective product
• Wrong item received
• Wrong size or color sent
• Missing accessories
• Product not as described
• No longer needed (if eligible)

Please select the most accurate reason.

Step 5 – Upload Photos or Videos

You may be asked to provide evidence.

Helpful evidence includes:

• Clear product photos
• Packaging images
• Shipping label photo
• Video showing damage or defect

This helps speed up return approval.

Step 6 – Submit Your Request

Once your information is complete:

Click:

Submit Return Request

The seller or Aliapex system will review your request.

Return Status:

Under Review

Review time may vary.

Step 7 – Wait for Approval

If your return is approved, you will receive instructions.

This may include:

• Return shipping address
• Return label (if available)
• Packaging instructions
• Return deadline

Please follow instructions carefully.

⚠️ Do not send items without approval, as unauthorized returns may not qualify for refunds.

Step 8 – Package the Item

Please:

✅ Securely pack the item
✅ Include accessories if required
✅ Use original packaging if possible

Keep proof of shipment for your records.

Step 9 – Ship the Return

Send the package using the approved shipping method.

You may receive:

• A prepaid return label (if eligible)
• A local warehouse return option
• Seller-provided shipping instructions

Tracking is strongly recommended.

Step 10 – Refund or Replacement Processing

After the return is received and inspected:

You may receive:

✅ Full refund
✅ Partial refund
✅ Replacement item
✅ Exchange

Refunds are usually sent to the original payment method.

Return Shipping Costs

Seller Pays Return Shipping

If:

• Wrong item sent
• Product defective
• Item damaged
• Product not as described

Buyer Pays Return Shipping

If:

• Wrong size ordered
• Changed mind
• No longer wanted

Please review seller-specific conditions.

Free Returns

Some products may qualify for:

Free Returns

Eligible items may include:

✅ Free return shipping
✅ Local return warehouse
✅ Faster processing

Availability will be shown on the product page.

What If My Return Is Rejected?

If your request is rejected:

You may:

1. Contact the seller
2. Submit additional evidence
3. Open a dispute if eligible
4. Contact customer support

Buyer Protection may apply in certain cases.

Important Notes

Please remember:

• Submit return requests quickly after delivery
• Keep proof of shipment
• Return eligibility depends on seller and product category
• Refund timing depends on payment providers
• Do not send items without instructions

Need More Help?

Visit: Aliapex Help Center

For help with returns, refunds, exchanges, or damaged products.